Privacy Policy

Effective Date: September 28, 2025

Last Updated: September 28, 2025

1. Introduction

SignalScout AI, Inc. ("SignalScout AI," "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.signalscout.ai and use our B2B sales intelligence platform and related services (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us, including:

• Account Information: When you create an account, we collect your name, email address, company name, job title, phone number, and password.
• Billing Information: When you subscribe to our Service, we collect payment card information, billing address, and other financial information necessary to process payments. Payment processing is handled by our third-party payment processor (Stripe) in accordance with their privacy policies.
• Profile Information: You may choose to provide additional information such as your company size, industry, sales targets, and preferences to customize your experience.
• Communications: When you contact us for support, feedback, or other inquiries, we collect the information you provide in your messages.
• Search and Filter Preferences: We collect information about your lead preferences, target industries, keywords, and other criteria you use to customize the Service.

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information about your device and usage, including:

• Log Data: IP address, browser type and version, operating system, referring/exit pages, pages viewed, time spent on pages, clicks, and other usage statistics.
• Device Information: Hardware model, operating system and version, unique device identifiers, and mobile network information.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. See Section 4 for more details.
• Analytics Information: We use third-party analytics services (Google Analytics, Mixpanel) to help understand how our Service is used.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Public Web Sources: Our Service analyzes publicly available content from podcasts, newsletters, press releases, and other public sources to identify buying signals. This information is not personal data about you but about potential leads.
• Business Intelligence Providers: We may enrich company and contact information using third-party data providers.
• Single Sign-On Services: If you choose to authenticate using a third-party service (e.g., Google OAuth), we receive your basic profile information from that service.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our Service, including processing and delivering buying signals and lead information.
• Account Management: To create and manage your account, authenticate users, and provide customer support.
• Payment Processing: To process transactions and send transaction notifications and receipts.
• Communications: To send you service-related emails (account verification, changes/updates, technical notices, security alerts).
• Marketing: With your consent, to send promotional communications about new features, products, or services that may interest you. You can opt-out at any time.
• Analytics and Improvement: To analyze usage patterns, troubleshoot issues, and improve our Service's functionality and user experience.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• Security: To detect, prevent, and address fraud, security breaches, and other potentially harmful activities.

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for Service functionality, authentication, and security	Session or up to 1 year
Analytics Cookies	Help us understand how users interact with our Service	Up to 2 years
Preference Cookies	Remember your settings and preferences	Up to 1 year
Marketing Cookies	Track effectiveness of our marketing campaigns (with consent)	Up to 90 days

4.2 Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of our Service. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We share your information only in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., payment processing, email delivery, hosting, analytics). These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• Consent: We may share your information with your explicit consent or at your direction.
• Aggregated Information: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection and security best practices
• Incident response procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained for the duration of your account and up to 90 days after account deletion for legal and audit purposes.
• Transaction Records: Retained for 7 years for tax and accounting purposes.
• Marketing Communications: Retained until you unsubscribe and for up to 30 days thereafter for suppression purposes.
• Usage Data: Retained for up to 24 months for analytics purposes.

8. Your Rights and Choices

8.1 Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a copy of your personal information in a structured, commonly used format.
• Restriction: Request that we restrict processing of your personal information.
• Objection: Object to our processing of your personal information.
• Withdrawal of Consent: Where we rely on consent, you may withdraw it at any time.

8.2 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@signalscout.ai. We will respond to your request within 30 days, or as required by applicable law. We may need to verify your identity before processing your request.

8.3 Communication Preferences

You can opt-out of marketing communications by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your preferences in your account settings
• Contacting us at unsubscribe@signalscout.ai

9. International Data Transfers

Our Service is hosted in the United States. If you access our Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where our servers are located. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws, including Standard Contractual Clauses where required.

10. Privacy for California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You may request information about the categories and specific pieces of personal information we collect, use, and disclose.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Limit Use: You may limit the use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• Right to Opt-Out: We do not sell or share personal information as defined by California law.

To exercise these rights, contact us at privacy@signalscout.ai or call us at 1-800-XXX-XXXX. You may designate an authorized agent to make requests on your behalf.

11. Privacy for European Users

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

11.1 Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: Processing necessary to perform our contract with you.
• Legitimate Interests: Processing necessary for our legitimate business interests.
• Legal Obligation: Processing necessary to comply with legal obligations.
• Consent: Where you have given explicit consent for processing.

11.2 Your GDPR Rights

In addition to the rights listed in Section 8, you have the right to:

• Lodge a complaint with your local supervisory authority
• Object to processing based on legitimate interests
• Request information about automated decision-making

12. Children's Privacy

Our Service is not directed to individuals under the age of 18 ("Children"). We do not knowingly collect personal information from Children. If you are a parent or guardian and believe we have collected information about a Child, please contact us immediately at privacy@signalscout.ai, and we will take steps to delete such information.

13. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for material changes)

Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• SignalScout AI, Inc.
• Attn: Privacy Officer
• Email: privacy@signalscout.ai
• Phone: 1-800-XXX-XXXX
• Address: [Your Business Address]

16. Data Protection Officer

For privacy-related inquiries from European users, you may also contact our Data Protection Officer at:

• Email: dpo@signalscout.ai